Frequently Asked Questions
Find answers to common questions about MagicSync.
Getting Started
What is MagicSync?
MagicSync is an all-in-one social media management platform designed specifically for small businesses. It helps you schedule posts, manage multiple accounts, generate content with AI, and track performance—all from one dashboard.
Who is MagicSync for?
MagicSync is perfect for:
- Small Business Owners who want to save time on social media
- Restaurants & Cafes promoting daily specials and events
- Retail Stores showcasing products and sales
- Service Businesses building trust through testimonials
- Real Estate Agents marketing listings
- Marketing Agencies managing multiple clients
- Anyone who wants to simplify social media management
How is MagicSync different from Hootsuite or Buffer?
Key differences:
- Lower Cost: $29/month vs $60-99/month for competitors
- Self-Hosted Option: Own your data completely
- Unlimited Accounts: No artificial limits
- Open Source: Customize and extend as needed
- AI Included: Unlimited AI content generation
- No Per-User Fees: Add unlimited team members
Do I need technical skills to use MagicSync?
No! MagicSync is designed for business owners, not developers. The cloud-hosted version requires zero technical setup. If you choose self-hosting, basic Docker knowledge is helpful but we provide step-by-step guides.
Pricing & Plans
How much does MagicSync cost?
- Free: Self-hosted version (you pay for hosting)
- Pro: $29/month or $290/year (cloud-hosted)
- Enterprise: Custom pricing for agencies
See our Pricing Page for detailed comparisons.
Is there a free trial?
Yes! The Pro plan includes a 14-day free trial. No credit card required.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and wire transfers for Enterprise plans.
Can I cancel anytime?
Yes! Cancel anytime with no penalties. You can export all your data before canceling.
Do you offer discounts?
Yes! We offer:
- 17% discount on annual plans
- Educational discounts for schools and nonprofits
- Volume discounts for agencies managing 5+ clients
- Startup discounts for early-stage companies
What does "unlimited" really mean?
Unlimited means no artificial caps. Post as much as you need, connect as many accounts as you want, and add as many team members as your plan allows. We don't throttle or charge extra for usage.
Features & Functionality
Which social media platforms are supported?
MagicSync supports:
- Facebook (Pages & Groups)
- Instagram (Posts & Stories)
- X/Twitter
- LinkedIn (Personal & Company Pages)
- TikTok
- YouTube
- Google My Business
- Discord
- Threads
- Bluesky
- WordPress
- Dev.to
See Platform Keys Guide for setup instructions.
Can I schedule posts in advance?
Yes! Schedule posts for any future date and time. You can plan your entire month in one session.
Does MagicSync support video content?
Yes! Upload and schedule videos to all supported platforms. We support MP4, MOV, and WebM formats up to 500MB.
Can I use AI to generate content?
Yes! Our AI can:
- Generate post ideas from topics
- Write captions and descriptions
- Suggest hashtags
- Create bulk content for holidays
- Optimize posting times
- Generate image descriptions
Can multiple team members use one account?
Yes! Pro plans support up to 10 team members. Enterprise plans have unlimited users. You can set different permission levels for each team member.
Does MagicSync have analytics?
Yes! Track:
- Post performance (likes, comments, shares)
- Follower growth
- Engagement rates
- Best posting times
- Platform-specific metrics
- Custom reports
Technical Questions
What are the system requirements for self-hosting?
Minimum requirements:
- CPU: 2 cores
- RAM: 4GB
- Storage: 20GB
- OS: Linux, macOS, or Windows with Docker
Recommended for production:
- CPU: 4+ cores
- RAM: 8GB+
- Storage: 50GB+ SSD
- OS: Ubuntu 22.04 LTS or similar
Can I self-host MagicSync?
Yes! The free version is designed for self-hosting. We provide Docker images and detailed installation guides. See Installation Guide.
Is my data secure?
Yes! We take security seriously:
- Encryption: All data encrypted in transit and at rest
- Self-Hosted: Keep data on your own servers
- No Third-Party Access: Your data is never shared
- Regular Backups: Automatic backups for cloud-hosted plans
- SOC 2 Compliance: Enterprise plans include compliance certifications
Can I migrate from another platform?
Yes! We provide migration tools for:
- Hootsuite
- Buffer
- Later
- Sprout Social
- Custom CSV imports
Contact support for migration assistance.
Does MagicSync have an API?
Yes! Our REST API allows you to:
- Create and schedule posts programmatically
- Manage accounts
- Retrieve analytics
- Integrate with other tools
See API Documentation for details.
Can I integrate MagicSync with other tools?
Yes! We integrate with:
- Zapier: Connect to 5,000+ apps
- Make.com: Advanced automation workflows
- n8n: Self-hosted automation
- Webhooks: Custom integrations
- RSS Feeds: Auto-post from blogs
Account Management
How do I connect my social media accounts?
- Go to Settings → Accounts
- Click "Add Account"
- Select your platform
- Authorize MagicSync
- Done!
See Platform Keys Guide for platform-specific instructions.
Can I manage multiple businesses?
Yes! Create separate workspaces for each business or client. Switch between them instantly.
What happens to my data if I cancel?
You can export all your data (posts, analytics, media) before canceling. We keep your data for 30 days after cancellation, then permanently delete it.
Can I upgrade or downgrade my plan?
Yes! Change plans anytime. Upgrades take effect immediately. Downgrades take effect at the end of your billing cycle.
Support & Help
How do I get support?
- Community: GitHub Discussions (Free)
- Email: support@magicsync.io (Pro & Enterprise)
- Priority Support: 24-hour response time (Pro)
- Dedicated Support: Dedicated account manager (Enterprise)
Do you offer training?
Yes! We provide:
- Video Tutorials: Step-by-step guides
- Documentation: Comprehensive written guides
- Webinars: Monthly training sessions
- Onboarding: Personalized onboarding for Enterprise
Where can I report bugs or request features?
- Bugs: GitHub Issues
- Features: GitHub Discussions or email
- Security Issues: security@magicsync.io
Is there a community?
Yes! Join our:
- GitHub Discussions: Ask questions and share tips
- Discord: Real-time chat with other users
- Blog: Tips, tutorials, and updates
Compliance & Legal
Is MagicSync GDPR compliant?
Yes! We're fully GDPR compliant. You can:
- Export all your data
- Delete your account and data
- Control data processing
- Review our privacy policy
Is MagicSync HIPAA compliant?
Enterprise plans can be configured for HIPAA compliance. Contact sales for details.
Where is my data stored?
- Cloud-Hosted: US or EU data centers (your choice)
- Self-Hosted: Your own servers (complete control)
Do you sell my data?
Never. We don't sell, rent, or share your data with third parties. Your data is yours.
Troubleshooting
Why can't I connect my account?
Common issues:
- Permissions: Ensure you have admin access to the account
- API Keys: Verify your API keys are correct
- Rate Limits: Some platforms have connection limits
See Troubleshooting Guide for detailed solutions.
Why didn't my post publish?
Check:
- Scheduled Time: Must be in the future
- Account Status: Account must be connected
- Content Limits: Verify character/image limits for the platform
- Platform Issues: Check if the platform is experiencing outages
How do I reset my password?
Click "Forgot Password" on the login page. We'll send a reset link to your email.
My images aren't uploading. What's wrong?
Verify:
- Format: JPG, PNG, WebP, or GIF
- Size: Maximum 10MB per image
- Dimensions: Recommended 1080x1080 or 1920x1080
- Connection: Check your internet connection
Still Have Questions?
Can't find what you're looking for? We're here to help!